Refund policy

RETURN AND REFUND POLICY

Last updated: July 24, 2026

Glaiza Store sells digital products and downloadable files. No physical product will be shipped.

DIGITAL PRODUCT SALES

Because our products are delivered digitally and can be accessed or downloaded shortly after payment, we generally do not accept returns, exchanges, or refunds for:

• Change of mind
• Accidental purchases
• Failure to read the product description
• Purchasing the wrong product
• Lack of printer, software, device, or technical knowledge
• Compatibility issues when the required file format or software was clearly stated before purchase
• Differences in printed colors caused by printers, screens, paper, or printer settings

PROBLEMS WITH YOUR ORDER

Please contact us if:

• You were charged more than once for the same order
• You did not receive your download link
• The download link does not work
• The file is corrupted or cannot be opened
• Files are missing from the purchased product
• The product is materially different from its description

We will first attempt to resolve the issue by restoring access, providing a replacement file, correcting the file, or providing reasonable technical assistance.

If we cannot provide the purchased product in working condition, we may issue a full or partial refund, depending on the circumstances and applicable consumer law.

CONTACTING US

Please contact us within 7 days of purchase and provide:

• Your full name
• Order number
• Email address used for the order
• A description of the problem
• Screenshots or error messages, when applicable

Email: support@glaizastore.com

We normally respond within 1–2 business days.

CANCELLATIONS

An order may be cancelled only before the digital product or download access has been delivered.

Because digital orders are normally processed automatically, we may be unable to cancel an order after the order confirmation or download link has been issued.

REFUND PROCESSING

Approved refunds will be returned to the original payment method. Processing time depends on the payment provider, card issuer, or financial institution.

LEGAL RIGHTS

Nothing in this policy limits any consumer right or remedy that cannot legally be excluded. Customers located in jurisdictions with mandatory cancellation, withdrawal, refund, or conformity rights retain those rights.