Shipping policy

DIGITAL DELIVERY POLICY

Last updated: July 24, 2026

Glaiza Store sells digital products only. No physical package will be shipped, and no shipping fee should be charged for digital-only orders.

HOW DIGITAL PRODUCTS ARE DELIVERED

After successful payment, your digital product will normally be available through one or more of the following:

• The order-confirmation page
• A download email
• Your customer account
• A secure access or download link

Most orders are delivered within a few minutes. Delivery can occasionally be delayed because of payment review, technical issues, an incorrect email address, or system maintenance.

IF YOU DO NOT RECEIVE YOUR FILE

Please:

1. Check your spam, junk, promotions, and other email folders.
2. Confirm that the email address entered during checkout is correct.
3. Allow a reasonable amount of time for payment processing.
4. Contact support@glaizastore.com with your name and order number.

We normally respond within 1–2 business days.

DOWNLOAD RESPONSIBILITY

Customers are responsible for downloading and safely storing purchased files while access remains available.

Customers are also responsible for confirming that their device, software, printer, and operating system support the file formats listed in the product description.

No physical product will be mailed or delivered.